Privacy policy

Last Updated: June 12, 2026

Cosmic Essence operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cosmic Essence is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card information, transaction details, payment confirmations, and other payment-related information.
  • Account information, including usernames, passwords, preferences, and account settings.
  • Transaction information, including products viewed, added to cart, added to wishlists, purchased, returned, exchanged, or cancelled.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including browser type, device type, IP address, network information, and unique identifiers.
  • Usage information, including how and when you interact with our website and Services.

Sources of Personal Information

We may collect personal information:

  • Directly from you when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information.
  • Automatically through cookies, pixels, and similar technologies when you use our Services.
  • From service providers that help us operate our business.
  • From business partners and other third parties where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

  • Process and fulfill orders.
  • Manage customer accounts.
  • Process payments.
  • Arrange shipping and delivery.
  • Facilitate returns, exchanges, and customer support.
  • Personalize your shopping experience.
  • Improve our products, website, and Services.

Marketing and Advertising

  • Send promotional emails and marketing communications.
  • Provide personalized product recommendations.
  • Display relevant advertisements on our website and third-party platforms.

You may opt out of marketing communications at any time by using the unsubscribe link included in marketing emails.

Security and Fraud Prevention

  • Verify identities and transactions.
  • Detect and prevent fraud, abuse, and unauthorized access.
  • Protect the security and integrity of our Services.

Communication

  • Respond to inquiries and customer service requests.
  • Provide order updates and account notifications.

Legal Compliance

  • Comply with applicable laws and regulations.
  • Respond to legal requests and lawful government inquiries.
  • Enforce our Terms of Service and other policies.

How We Share Personal Information

We may share personal information in the following circumstances:

Service Providers

We may share information with trusted third parties who assist us in operating our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Customer support providers
  • Cloud hosting providers

Marketing Partners

We may share information with advertising and marketing partners to provide relevant advertisements and marketing campaigns.

Legal Obligations

We may disclose personal information when required by law or to:

  • Respond to lawful requests.
  • Protect our rights, customers, and business.
  • Prevent fraud or illegal activities.

Business Transfers

In the event of a merger, acquisition, sale, reorganization, or similar transaction, personal information may be transferred as part of the business assets.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information to provide and improve the Services.

Information submitted through our store may be shared with Shopify and certain third parties as necessary to process transactions and provide store functionality.

To learn more about Shopify's privacy practices, please visit Shopify's Privacy Policy at:

https://privacy.shopify.com

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  • Operate and secure our website.
  • Remember preferences and shopping cart contents.
  • Analyze website traffic and usage.
  • Personalize content and advertisements.

Most web browsers allow you to control cookies through browser settings. Disabling certain cookies may affect website functionality.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we may remove the information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to:

  • Provide our Services.
  • Complete transactions.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements and policies.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to correct inaccurate information.
  • The right to request deletion of personal information.
  • The right to receive a copy of your personal information.
  • The right to object to certain processing activities.
  • The right to opt out of targeted advertising where applicable.

To exercise any of these rights, please contact us at:

clientcare@cosmicessence.shop

We may need to verify your identity before processing your request.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. Where required, we implement appropriate safeguards to protect personal information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Cosmic Essence
Email: clientcare@cosmicessence.shop
Website: https://www.cosmicessence.shop

Spiritual Product Disclaimer

The information provided on this website regarding crystals, gemstones, bracelets, and related spiritual products is intended for educational and informational purposes only.

Any metaphysical, energetic, or spiritual properties described are based on traditional beliefs and practices. These statements have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Our products are not a substitute for professional medical, psychological, legal, or financial advice.

This version is cleaner, removes Shopify's unfinished placeholders, includes your contact information, and adds a crystal/spiritual products disclaimer that is appropriate for Cosmic Essence.